MDA's NEW Toner Recycling Program

To Return Used MDA Toner Cartridges

For Interdepartmental Mail (IDM) Clients

  • Re-package toner cartridges using the original plastic bag and box.
  • DO NOT place toner cartridges directly into IDM bags as residual toner may leak onto mail.
  • Place beside your IDM bag for pickup.
  • No IDM sticker required for returning used cartridges.

Winnipeg IDM Clients:

  • If returning more than three used cartridges, call MDA at 204-945-2820 one day prior to your mail pick-up.

For Clients Outside the IDM System

  • Option 1: Visit to use HP's Canada Post label printing option. If you are unable to print, you may also:
  • Option 2: Re-package cartridges and write, "For Recycling" on the boxes. Drop them off at MDA, 1715 St. James Street, from Monday to Friday between 8 am and 4 pm.
  • Option 3: Take them to your local recyclying depot.

To Return Unused MDA Toner Cartridges

To obtain a refund for unused toner cartridges:

  • Cartridges must be in the original package.
  • Cartridges must be returned within 30 days of purchase.
  • Cartridges must be accompanied by proof of purchase (packing slip or invoice).

Contact MDA for a Return Authorization (RA) Number:

Please Note:

We recommend offices maintain a minimum supply of replacement toner cartridges to avoid unnecessary expense and to maintain toner reliability.

Consider the environment - less printing, less toner, less paper.